ekasi it solutions


Email Etiquette

Candidates will learn the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing.

1. E-mail Basics

Topic A: E-mail Characteristics

  • Writing online versus paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail

Topic B: E-mail Programs

  • Using an e-mail program to send e-mail

Topic C: When to use E-Mail

  • Communicating by e-mail
  • Understanding when to avoid using e-mail

Topic D: Writing an e-mail message

  • Using the MAIL acronym

2. E-mail Policies

Topic A: Company Policies

  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies

Topic B: Copyright laws, viruses and liability

  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability

3. E-mail Features and Security

Topic A: Features of an e-mail program

  • Using attachments
  • Using priority lables and signature files
  • Discussing e-mail program options

Topic B: Securing e-mail

  • Using encryption and digital signatures
  • Using passwords

4. E-mail messages

Topic A: Message headers

  • Using headers

Topic B: E-mail message body

  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message

5. E-mail effectiveness

Topic A: E-mail recipients

  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction

Topic B: Message Management

  • Managing your e-mail effectively

6. Netiquette guideline

Topic A: Netiquette style

  • Using proper tone
  • Following formatting guidelines

Topic B: Emoticons and abbreviations

  • Using emoticons and electronic abbreviations

7. Composing online correspondence

Topic A: Online communication

  • Achieving the objective of the message

Topic B: Language and punctuation

  • Improving online writing style
  • Using punctuation correctly

Topic C: Efficient writing habits

Course Days: 1 Day