System Support


  1. Ability to use a logical methodology to troubleshoot the common types of hardware and software problems is demonstrated by finding a range of problems typically encountered in the day-to-day operations of a department in an organisation, through the appropriate identification/application of different problem solving techniques, knowing when and how to apply these techniques.

    2. An understanding of different types of computer systems and the use of computer technology in business is demonstrated, being able to:
  • Describe the different computer systems and associated hardware and network configurations
  • Describe the staffing and the operations, development and control activities in a modern computing environment
  • Demonstrate an understanding of the social and economic implications of the use of computers

    3. Operate a variety of common end-user applications
  • Determine and recommend configuration requirements for common end-user application software installations
  • Install and configure a variety of common end-user applications
  • Troubleshoot common end-user application software related problems

    4. Install and commission a multi-user computer operating system
  • Troubleshoot networked IT systems
  • Maintain a multi-user computer operating system

    5. Describe fundamental networking concepts
  • Use basic administrative tools for at least one network operating system
  • Configure at least one network protocol
  • Install, configure and administer at least one server operating system
  • Implement and administer a departmental local area network infrastructure
  • Implement and administer a Directory Service infrastructure
  • Maintain of a secure local area network
  • Troubleshoot a departmental local area network

    6. Identifying and recommending appropriate IT solutions to business problems

    7. Write a short analytical report

    8. Communicating Effectively with customers
  • Effectively Assessing and responding to customer needs
  • Maintaining positive customer relations

    9. Working effectively as a team member within a support environment, taking part in team activities and understanding different roles within different support teams
  • Understanding the change management process in a support environment

    10. Describe server functions and hardware components, relating it to desktop computers
  • Install and configure server computer hardware components and peripherals
  • Troubleshoot server hardware components and peripherals
  • Maintain server computer hardware and peripherals

    11. The knowledge of the techniques and skills needed for the qualification is demonstrated by carrying out a medium sized task that covers the assessment criteria outlined in the Unit Standards selected, and applying them in a chosen work area.

    Furthermore, the assessment process should also cover the following generic components:
  • Measure the quality of the observed practical performance as well as the theory and underpinning knowledge behind it;
  • Use methods that are varied to allow the learner to display thinking and decision making in the demonstration of practical performance;
  • Maintain a balance between practical performance and theoretical assessment methods to ensure each is measured in accordance with the level of the qualification; and
  • Ensure that the relationship between practical and theoretical is not fixed but varies according to the outcomes being assessed.


SAQA ID: 48573 NQF Level 5 CREDITS: 147

MSC Certificate of Completion

12 Months full-time studies