None

1. E-mail Basics

Topic A: E-mail Characteristics

• Writing online versus paper
• Understanding the advantages and disadvantages of e-mail
• Understanding the cultural significance of e-mail

Topic B: E-mail Programs

• Using an e-mail program to send e-mail

Topic C: When to use E-Mail

• Communicating by e-mail
• Understanding when to avoid using e-mail

Topic D: Writing an e-mail message

• Using the MAIL acronym

2. E-mail Policies

Topic A: Company Policies

• Avoiding improper e-mail messages
• Ensuring employee compliance to e-mail policies

Topic B: Copyright laws, viruses and liability

• Avoiding copyright infringement
• Avoiding viruses
• Identifying e-mail liability

3. E-mail Features and Security

Topic A: Features of an e-mail program

• Using attachments
• Using priority lables and signature files
• Discussing e-mail program options

Topic B: Securing e-mail

• Using encryption and digital signatures
• Using passwords

4. E-mail messages

Topic A: Message headers

• Using headers

Topic B: E-mail message body

• Including proper greeting
• Structuring an e-mail message
• Closing an e-mail message

5. E-mail effectiveness

Topic A: E-mail recipients

• Considering the factors that determine e-mail writing
• Anticipating recipient reaction

Topic B: Message Management

• Managing your e-mail effectively

6. Netiquette guideline

Topic A: Netiquette style

• Using proper tone
• Following formatting guidelines

Topic B: Emoticons and abbreviations

• Using emoticons and electronic abbreviations

7. Composing online correspondence

Topic A: Online communication

• Achieving the objective of the message

Topic B: Language and punctuation

• Improving online writing style
• Using punctuation correctly

Topic C: Efficient writing habits

.

Course Days: 1 Day